Our aim is that you and your pets are welcome and cared for.
We wish to offer you the best available service tailored to your needs and treat your pet as we would our own.
We are constantly updating Practice equipment and investing in continuing education for all our staff to give the best to your animal family.
Thompsons Veterinary Surgery was set up in 1972 by Mr J D Thompson BVSc MRCVS purely as a small animal practice.
Today, the Practice team consists of four Veterinary surgeons, four Veterinary nurses, four Receptionists and a Practice Manager. Together, we can meet your animals needs from routine health checks to full surgical and medical treatments.
The Practice was situated at Carsic Lane for many years but in August 2009 moved to Etwall House, Alfreton Road.
Etwall House was an old building, which has been completely refurbished to accommodate our consultations rooms and modern operating theatre to provide the best and safest treatment for your pets. We have in-house digital x-ray, ultra sound and laboratory for convenient diagnostic testing and when necessary the use of an external laboratory for more specialized tests.
We became part of the CVS family in February 2018.
At Thompsons Veterinary Surgery we encourage feedback – good or bad from our clients.
If you feel dissatisfied with any of our Practice services then please discuss your concerns with either a member of staff or our Practice Manager, Alison Sowerby. We will do our best to try and resolve the problem verbally and as informally and quickly as possible.
However, if you feel dissatisfied after a verbal discussion then please follow our complaints procedure. Please put your complaint in writing to Alison Sowerby at Thompsons Veterinary Surgery, Etwall House, Alfreton Road, Sutton in Ashfield, Nottinghamshire NG17 1FJ or E-mail thompsonvets@hotmail.com. Please provide information to help us investigate the complaint including what, where, when, the staff involved and what you are hoping for as an outcome.
You will receive a letter of acknowledgement from the Practice informing you who will be dealing with the complaint. We will record and investigate it thoroughly. We will provide a full response within two weeks. We will invite you to the Practice to discuss the matter or if you prefer not to come in, we will keep you updated by letter. We will inform you of our conclusions and what actions are to be taken.
If after the investigation you are still dissatisfied the please either speak to either our Clinical Director, Anke Granger or Practice Manager. Alison Sowerby or request the complaint be dealt with externally to the Practice and request the contact details for the Royal College of Veterinary Surgeons.
The Royal College of Veterinary Surgeons (RCVS) is the statutory governing body for veterinary surgeons in the UK and the organisation who run the Practice Standards Scheme (PSS).
Around half the veterinary Practices in the UK are accredited under this voluntary scheme, which quality assures Practices and their facilities. RCVS Inspectors undertake an assessment of a Practice every few years, which includes every aspect of how the Practice functions.
The latest inspection at Thompsons Veterinary Surgery was in January 2018 and this was successful, so Thompsons is now accredited under this scheme. The Inspector was very pleased with our strong team spirit and some helpful feedback has allowed us to direct investment into specific new equipment.
